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For information about the latest reopening dates
for leisure sites, please visit

Unfreeze your Account

We are delighted to be open again and support members looking to get back to their leisure centre. However, we have an extremely high volume of requests and the team are processing these as quickly as possible. At busier times it may take up to 3 working days for us to confirm your membership has been unfrozen.

If you requested your highlife membership to be ‘frozen’ (as opposed to cancelled) during the Covid-19 lockdown, the form below can be used to unfreeze your account and restart your monthly Direct Debit. Please complete the form with the main account holder details i.e. the person in your household who pays the leisure Direct Debit.

Plus your Member ID if you know it

An example membership card showing the Member ID on its rear